AI in Service Industry

Cut call center costs by 30% with AI agents for sales and support that work 24/7, learn from your CRM, and deliver measurable impact — from revenue to customer experience.
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Features

Sell more. Support faster. Spend less. Learn from every conversation.

Solda AI sounds so natural, 99% of users believe they’re talking to a human.

Automated Customer Support

AI chatbots and virtual assistants handle customer inquiries 24/7, providing deeply personalized interactions powered by CRM data.

AI Sales

AI agents manage outreach, reactivation, qualification, and closing – delivering human-level conversions, infinitely scalable.

Enhanced Customer Experience

Serve every customer instantly. Solda AI’s voice sounds so natural, 99% of users believe they’re speaking to a human.

Cost Reduction

Optimize your call center spend – cut hiring and training costs, and instantly “hire” hundreds of qualified AI agents in a single day.

Data Insights

Monitor competitor mentions, buying intent, key objections, and customer sentiment – all available instantly in analytics.

Seamless Omnichannel Support

AI agent keeps full conversation context while switching between voice and messaging  – delivering a smooth customer experience across every channel.

AI Solutions for the Service Industry

AI in Customer Service

AI in Food Service Industry

AI for Retail & E-commerce

AI in Call Centers

How It Works

Setup
Provide 10 of your recorded calls and your sales script.
Day 1
We set up and train your AI sales rep.
Day 2
Your AI sales rep is ready to engage with live leads.
Day 3
Launch and expand your sales operations.

Solutions Tailored for Your Business

Customer Support Centers

Save on hiring and training, respond instantly, 24/7, with zero wait time! Seamless CRM and data warehouse integration ensures issues are resolved on the first try.

Food Service & Restaurants

Streamline booking management, supplier outreach, and catering sales – all handled with top-quality service and without a single missed call.

Retail & E-commerce

Drive revenue by instantly reconnecting with abandoned carts and unpaid orders. Order confirmation calls and delivery notifications – always on time.

Call Centers & Helpdesks

Sell more – add sales capacity at the push of a button, with human-level conversion rates and 30% lower costs. No manual CRM updates. No noisy A/B tests.

Here’s our top client success story.

  • TBI Bank generates an extra $1M+ every month with Solda AI.
  • Detection rate of ~1% — virtually indistinguishable from a human rep on a call.
  • Handles 24 simultaneous phone lines during peak hours, scalable
    up to 100 lines.

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Frequently asked questions

What is Solda AI?
Solda AI helps companies drive higher revenue and reduce call center costs by automating sales and customer support conversations. It’s a cutting-edge AI platform that powers natural, human-like voice and text interactions — tailored for service industries, e-commerce, banks, and insurers. Unlike traditional automation tools that simply handle repetitive tasks, Solda AI takes full responsibility for business outcomes. Our AI agents are measured by real results — conversions, bookings, sales — not just activity. By integrating Solda AI, companies gain an autonomous workforce unit that handles all the calls and messages a human team would: outbound sales, cold calls, upselling, outreach campaigns, and customer or partner communications.
What is AI in the service industry?
AI in the service industry is a high-impact automation tool designed for businesses that rely heavily on human resources to deliver customer experiences — such as call centers, contact centers, support teams, and sales departments. In these environments, scaling without hiring is difficult — and that’s where AI becomes especially valuable. Modern AI doesn’t just answer questions or make calls. It gets the job done. It can guide a customer through the sales funnel, close the deal, and even send a payment link. It can call potential clients, qualify leads, and book meetings for your sales team. In service-driven businesses that handle a high volume of communication — with customers, suppliers, and logistics partners — AI delivers measurable results that directly impact revenue, efficiency, and customer satisfaction.
How does AI improve customer service?
AI-powered chatbots and virtual assistants provide instant responses, reducing wait times and increasing satisfaction. AI also analyzes customer behavior to deliver personalized recommendations and proactive support.
Is AI in customer service replacing human agents?
AI is well-equipped to execute tasks delegated by human teams. For example, an AI-powered call agent can reach out to customers, qualify leads, and schedule appointments that are later handled by sales representatives. At the same time, AI can also operate independently — handling upselling calls with human-level conversion rates, guiding customers through the entire sales journey, and even sending payment links to complete transactions. In this way, AI contributes directly to revenue generation and business growth.
What are the key AI applications in the food service industry?
AI in food service includes automated order management, predictive inventory tracking, and AI-powered kitchen operations. It enhances efficiency, minimizes waste, and ensures timely service.
How does AI enhance efficiency in call centers?
When used in sales, AI agents can generate additional revenue for the business while reducing call center costs by up to 30%.AI reduces the need for continuous hiring and helps avoid problems associated with high burnout and turnover rates typical in call center environments. Voice-based AI can scale both up and down instantly. This allows companies to quickly add more capacity during peak load periods and reduce costs during quieter months — simply by turning off unnecessary agents.AI enables call centers to operate faster and more efficiently. When deployed, an AI agent is already trained and performs at the level of a top human employee. Depending on business goals, AI can take on a wide variety of tasks: handling inbound calls, making cold calls, selling products and services, conducting client interviews to enrich CRM data, contacting suppliers, or working after hours when human agents are unavailable.AI systems also help avoid data inaccuracies that often occur when information is entered manually into CRM platforms. In addition, AI supports clean and consistent A/B testing without the typical variability associated with human performance. AI bot collects and structures data from every interaction — providing visibility into competitor mentions, buying intent, key objections, and customer sentiment.
What challenges do businesses face when adopting AI in service operations?
Key challenges include integration with existing systems, staff training, and ensuring a balance between automation and human touch. Companies must also ensure compliance with data privacy regulations.
Can AI be customized for specific industries within the service sector?
Absolutely. Solda AI is built to adapt to the specific workflows, language, and goals of different service industries. Whether it’s managing table bookings and supplier outreach for restaurants, recovering lost revenue in e-commerce through abandoned cart follow-ups, or assisting banks and insurers with customer onboarding and claims updates — Solda AI delivers tailored automation that aligns with each business.But customization goes far beyond use cases and scripts.It is also possible to fine-tune the voice, tone, pace, and personality of AI agents to match a company’s brand. A warm and conversational tone can be used for hospitality, while a calm, efficient voice may be more appropriate for financial services. Solda AI reflects brand values in every interaction — creating a seamless, human-like customer experience.Operational logic can also be customized to meet business goals. This includes call timing, follow-up intervals, conversation structure, escalation rules, and targeting logic — all optimized for the specific KPIs that matter to the organization, whether that’s conversion rate, average handling time, or booking volume.
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